At Kadash, each piece is made with deep care and intention — just for you. Because our custom items are created specifically to your request, we are unable to accept returns or exchanges on personalized orders.

That said, your satisfaction means everything to us.

If there’s an issue with your order (like damage in transit or a mistake on our end), please reach out within 7 days of delivery. We’ll make it right.

We kindly ask that you double-check all spelling, dates, and design details before submitting your order. Custom means one-of-a-kind — and once it’s engraved, we can't make changes.

Questions? Concerns?
Email us anytime at Kadash.ltd@gmail.com — we're here to help and happy to walk through any issues together.

Thank you for supporting our small business and trusting us with your meaningful moments.

We carefully pack and ship each order from our small-town Ohio workshop. Most custom pieces ship within 5-7 business days, but we’ll always keep you in the loop if there’s a delay. Shipping times vary based on your location and carrier, but you’ll receive tracking info as soon as your order is on its way. Once it leaves our hands, it’s in the care of the carrier — but if something goes wrong, please reach out. We’ll do everything we can to help. Need a rush order? Email us before placing your order and we’ll see what we can do! Thank you for shopping small with Kadash — we’re so grateful you’re here.