Question 1

How long will it take to receive my order?

Accepted Answer

Each piece is crafted with care and intention. Many of our items are custom made just for you.
Please allow 5-10 business days for us to create your order before it ships. You will receive a
tracking number as soon as it’s on its way. If you need a rush order email us before placing an order, we will do our best to accommodate your timeline !

Question 2

Is it possible to request a rush order?

Accepted Answer

Yes, we strive to accommodate rush requests whenever possible. Please contact us before placing your order so we can confirm if we can meet your timeline. Your special moments are important to us.

Question 3

Can I customize my order?

Accepted Answer

Absolutely! Many of our pieces can be personalized with names, dates, special messages, or
other meaningful details. You’ll see customization options on each product page. If you have a
special request, please reach out — we love helping you create something truly set apart.

Question 4

What materials are used in Kadash Ltd's products?

Accepted Answer

We strive to use eco-conscious materials whenever possible, including sustainably sourced wood, high-quality metals, durable glass and acrylics, and thoughtfully chosen packaging. Each piece is crafted with care and prayer, ensuring it is both beautiful and lasting.

Question 5

How do I care for my engraved piece?

Accepted Answer

To preserve the beauty of your piece, handle it with care. Avoid using harsh chemicals or
abrasive cloths. A soft, dry cloth is best for cleaning. For wood items, occasional conditioning
with food-safe mineral oil can help maintain the finish.

Question 6

Does Kadash Ltd offer international shipping?

Accepted Answer

Currently, we ship within the United States. If you’re located elsewhere and would like to order, please contact us — we are happy to explore options for you. Your interest means the world to us.

Question 7

Do you accept returns or exchanges?

Accepted Answer

Because most of our pieces are personalized, returns and exchanges are limited. However, if
there is any issue with your order, please contact us within 7 days of receiving it. We will do our
best to make it right — your trust and satisfaction mean everything to us.

Question 8

How will my gift be packaged?

Accepted Answer

Each order is carefully packaged to ensure it arrives safely and beautifully. Many of our items
include a branded insert card and arrive ready to gift. If your order is going directly to a gift
recipient, we’re happy to include a handwritten note — just leave your message at checkout.

Question 9

Can I send a gift directly to someone else?

Accepted Answer

Yes! We love helping you bless others with meaningful gifts. Simply enter the recipient’s name
and shipping address at checkout. If you’d like us to include a handwritten note, please leave
your message in the order notes.

Question 10

Do you offer wholesale or bulk orders?

Accepted Answer

Yes! If you’re interested in placing a bulk or wholesale order for ministries, corporate gifting,
special events, or retail please contact us. We would be honored to work with you.

Question 11

Are gift cards available for purchase?

Accepted Answer

We are joyfully working on adding gift cards to our collection. If you’re interested, please contact us — we’d be delighted to assist you!

Question 12

Where is Kadash Ltd located?

Accepted Answer

We are a woman-owned, family-rooted business nestled in Ohio, serving customers nationwide. Each piece is lovingly crafted in our family studio, with care and prayer.

Question 13

How can I get in touch with Kadash Ltd?

Accepted Answer

We are always here to help. You can reach us through our website’s Contact page or by emailing [Kadash.ltd@gmail.com](mailto:Kadash.ltd@gmail.com). We strive to respond within 1–2 business days, ensuring your needs are met with care.

Frequently Asked Questions